August 23, 2018

Return Guarantee

Return Policy

Return Policy: We will authorize returns for unused products with a return authorization approval number. Please do not attempt to return anything without contacting POINTGLEATHER.COM first. Returns are subject to a 20% restocking fee. If you receive a defective product we will gladly replace it within 30 days of sale. For authorization, contact info@POINTGLEATHER.COM.com referencing your order number or call WHATSAPP +58 412 603 8500 . Drop shipped Returns: Drop shipped items may only be returned if product is defective upon arrival. We will not accept returns for drop ship items that are not defective.

WE DO NOT RETURN OF MONEY

Backorders: In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please email your request to info@POINTGLEATHER.com referencing your order number.

Warranty on leather goods

We believe in our crafts, materials and designs so strongly that we guarantee against defects in defective materials and poor workmanship for 100 years. If it is our fault that it was broken because we did not assemble it well or we used defective materials that were not maintained as they were supposed to, then we will fix it or replace it and send it again. even the rocks wear out. Then, if something wears like thread in a stain that is rubbed all day or leather where it was worn